Frequently Asked Questions

We’ll enter the tracking number for your return shipment on your order page. JAGi also takes several extra steps to ensure the safe arrival of your package. If you have further questions, please contact the lab.

Return shipping will be billed to the client. We ship according to our insurance provider’s requirements. For more details, please contact the lab.

Inbound shipping to the lab must be handled by the client. We can advise you on packaging, insuring, and choosing a service for your package, but cannot make your label for you. We suggest reaching out to your insurance provider to see what is covered under your policy. We also recommend looking into third-party services such as PirateShip, Parcel Pro, and ShipSurance for discounted rates.

We recommend using an expedited service (UPS Next Day Air or FedEx Overnight are our preferred services) with the “Adult Signature Required” add-on requirement for delivery. Please package your items securely, making sure all items are sealed in a JAGi BAGi or bag with a zipper style lock. Please double box your items.

From the order view, click “Add Tracking Number.” This enables you to enter your carrier and tracking number so JAGi may monitor your shipment.

Please address your packages to: Jackie 4502 University Ave Suite 103 San Diego, CA 92105 We recommend not including our business name or your business name, or at the very least leaving off references to gold, gem, diamond, pawn, jewelry, etc. Please package your items securely (we recommend double-boxing). We frequently do order pick-up and drop-off at trade shows and conventions! Check the JAGi Lab calendar to see which conferences we’ll be attending, and contact us to coordinate. If you are local to or planning on making a trip to San Diego, we’re happy to accept your order in person as well! Please contact the lab to let us know when to expect you.

1. Both the username and password are case sensitive.
2. Review your Profile info.
3. Ensure your address is accurate for shipping purposes.
4. Provide a valid contact number for repair suggestions and order updates.

After logging in, click on "Orders" in the upper left-hand menu corner. Click on the "+ New Order" button to initiate a new order.

First start a new order. Then, enter the code in the designated field before saving the new order form.

Navigate to "Billing" and select the order ready for payment. This will take you to the order view. Then, click on "Pay Invoice" to proceed to a secure Stripe payment processor.

Once you have finished adding items and services to your new order, click on "View Invoice/Shipping Form" to generate a printer-friendly PDF packing slip. The shipping address is shown there. Each item will be listed with a detailed description of the item and its services request.

Once you have reached the Orders page. Click on the order number in the orders table to view the order. Then click on "Add item." Once you have added an item to an order, you can add multiple services or repairs to an individual item. Please note, once the order is received by JAGi, you will no longer be able to change the item or its services and repairs. To make changes after your order has been received, just contact us.

After adding an item, click on the dropdown menu to select a service. Choose the desired service, then click "Add Service." You may add multiple services or repairs to any item.

Yes, under the "Add Repair" section, you can specify add repairs. Just write in your repair request and a price will be determined later. Work will not begin without first being notified of the estimated repair cost.

For any issues or assistance, login and reach out via the support tab to start a support ticket. We will be notified via email. You can add messages to your support ticket. When your support ticket has a response, you will be notified by email. We'll do our very best to respond promptly during normal business hours, 9-5PM, M-F. Or you can contact us.